Business Performance:
Measure, Manage and Succeed

Measure your performance

Manage all areas of your business

Outperform the competition

Join us for:
Business Performance:
Measure, Manage
and Succeed

Course Objectives
At the end of the program, you'll be able to:

• Articulate the key factors to your success
• Organize them into categories
• Select measures to manage performance
• Establish goals for each measure
• Narrow the measures to a vital few
• Develop a data collection system
• Communicate what is important
• Make the measures meaningful to everyone in the company
• Evaluate, revise and redeploy

This course provides an overview of the benefits of using a balanced set of measures to evaluate the performance of a business or organization. It then teaches a nine-step process that an individual or team can use to develop a balanced scorecard for their business or organization. It also shows how a scorecard can be used as a management tool after it has been developed.

What is a Balanced Scorecard?

The Balanced Scorecard is a measurement and management system that channels the energies, abilities and specific knowledge of people in your company toward achieving business goals. It measures performance in critical areas that are key to your success.

Each business has a unique path to success. The steps to develop a Balanced Scorecard force your company to clarify its strategy and key success factors. Because what gets measured is what gets done, measurements developed in this process will focus your work on the activities important to your success.

The scorecard then becomes a tool that improves communication, empowers people to make informed decisions and aligns work throughout the company. It reinforces the behaviors that are important to reach your company’s goals. With these tools, you can outperform the competition.

If you answer yes to any of the following questions, this program is for you:

• Do you continually solve problems that should never have occurred in the first place?
  
  
• Do employees appear busy, but you don’t see the results of their work?
  
  
• Does communication break down in your company?
  
  
• Are profit margins getting squeezed?
  
  
• Do you want your company to grow but can’t find time to make it happen?
  

This program will teach techniques to build a set of measures to help you manage every important aspect of your business.

Discussions are facilitated by business counselors who will help you examine your individual situation, explore opportunities and discover new ideas. You'll learn from other participants and have a host of valuable resources available to you.